Return & Refund Policy

📧 Email: [moduvo44@gmail.com]

At Moduvo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📦 Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• 
  The item must be unused, unworn, and in its original condition
  
• 
  It must be returned in the original packaging
  
• 
  Proof of purchase (order number) is required
  

⚠️ Please note: Some items may not be eligible for return due to hygiene or supplier restrictions.

❌ Non-Returnable Items

The following items cannot be returned:

• 
  Personalized or custom-made products
  
• 
  Hygiene or personal care items (once opened)
  
• 
  Final sale / clearance items
  
• 
  Gift cards
  

🔁 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send us:

• 
  Your order number
  
• 
  Clear photos or videos showing the issue
  

Once verified, we will offer a replacement or full refund at no additional cost.

💰 Refunds

Once your return is received and inspected:

• 
  You will be notified of approval or rejection
  
• 
  Approved refunds will be issued to your original payment method
  
• 
  Processing time: 5–10 business days (depending on your bank)
  

🚫 Shipping fees are non-refundable, unless the return is due to our error.

🚚 Return Shipping

• 
  Customers are responsible for return shipping costs, unless the item is defective or incorrect
  
• 
  Return shipping fees are not covered or reimbursed
  

Return instructions will be provided after contacting our support team.

⏳ Late or Missing Refunds

If you haven’t received a refund:

1. 
   Check your bank account again
   
2. 
   Contact your credit card company
   
3. 
   Contact your bank
   

If you’ve done all of this and still haven’t received your refund, contact us at [moduvo44@gmail.com].

📩 Contact Us

For any questions about returns or refunds, please contact us:

📧 Email: [moduvo44@gmail.com]

🌐 Website: moduvo1.store